Operational KPIs & Performance Monitoring

Introduction

Focuses on designing and using KPIs to measure and improve operational performance.

Objectives

· Develop meaningful KPIs

· Monitor operational performance

· Support decision-making

· Improve accountability

Target Audience

· Operations Analysts

· Supervisors

· Performance Engineers

· Managers

Course Outline (5 Days)

Day 1: KPI Fundamentals

· Performance measurement principles

· Leading vs lagging indicators

· KPI hierarchy

· Alignment with strategy

Day 2: KPI Design

· Defining effective KPIs

· Data sources

· Measurement frequency

· Target setting

Day 3: Monitoring & Reporting

· Data collection

· Dashboards

· Reporting standards

· Data accuracy

Day 4: Analysis & Action

· Trend analysis

· Root cause analysis

· Performance reviews

· Corrective actions

Day 5: Performance Culture

· Accountability frameworks

· Performance communication

· Continuous improvement

· KPI governance