Technical Troubleshooting & Root Cause Analysis

Introduction

Focuses on systematic troubleshooting of technical problems.

Objectives

• Apply troubleshooting methods
• Identify root causes
• Prevent recurrence
• Improve reliability

Target Audience

Engineers, supervisors, technical leads.

5-Day Scientific Program

Day 1: Troubleshooting Fundamentals

• Problem definition
• Data collection
• Hypothesis development
• Logic trees

Day 2: Root Cause Analysis Tools

• 5 Whys
• Fishbone diagrams
• Fault tree analysis
• Event mapping

Day 3: Failure Investigation

• Evidence gathering
• Failure modes
• Human factors
• Documentation

Day 4: Corrective Actions

• Action development
• Effectiveness checks
• Follow-up
• Knowledge sharing

Day 5: Case Studies

• Technical failures
• Lessons learned
• Best practices
• Improvement actions