Operational Problem Solving & Decision Making

Introduction

Develops structured problem-solving and decision-making skills for operational challenges.

Objectives

· Improve analytical thinking

· Solve operational problems effectively

· Reduce recurring issues

· Enhance decision quality

Target Audience

· Supervisors

· Operations Engineers

· Shift Leaders

· Managers

Course Outline (5 Days)

Day 1: Problem-Solving Fundamentals

· Problem identification

· Problem statements

· Data collection

· Prioritization

Day 2: Root Cause Analysis

· RCA tools

· Cause-and-effect analysis

· Failure analysis

· Verification techniques

Day 3: Solution Development

· Generating solutions

· Risk evaluation

· Cost-benefit analysis

· Decision criteria

Day 4: Decision-Making Models

· Decision frameworks

· Bias awareness

· Scenario evaluation

· Escalation decisions

Day 5: Implementation & Review

· Action planning

· Monitoring results

· Lessons learned

· Continuous improvement