Operations Quality Management

Introduction

Focuses on maintaining quality standards within operational processes.

Objectives

· Understand quality principles

· Control operational quality

· Reduce deviations

· Improve consistency

Target Audience

· Operations Officers

· Quality Coordinators

· Supervisors

· Engineers

Course Outline (5 Days)

Day 1: Quality Management Basics

· Quality concepts

· Process quality

· Standards and procedures

· Roles

Day 2: Quality Control

· Monitoring techniques

· Inspection processes

· Non-conformance management

· Documentation

Day 3: Process Improvement

· Root cause analysis

· Continuous improvement tools

· Best practices

· Standardization

Day 4: Audits & Reviews

· Internal audits

· Performance reviews

· Compliance checks

· Reporting

Day 5: Quality Culture

· Employee engagement

· Accountability

· Continuous improvement

· Sustainability